Terms of service

Website Usage Guidelines

Permitted Use

You may use our website to browse products, make legitimate purchases, manage your account, and contact customer service, in a manner consistent with the website's intended purpose.

Prohibited Activities

The following are strictly prohibited and may result in immediate termination of access and possible legal action:

• Unauthorized Access: attempting to access other accounts, systems, or networks connected to the website without authorization.
• Malicious Software: transmitting viruses, malware, or other harmful code.
• Data Harvesting: collecting other users' personal information without consent.
• Automated Access: using bots, scrapers, or similar tools without our prior written permission.
• Impersonation: misrepresenting your identity or affiliation with any person or entity.
• Service Interference: spamming, flooding, or otherwise disrupting other users' access to the website.
• Unlawful Use: using the website for fraud, money laundering, or any other criminal activity.

Product Information

Description Accuracy

We strive to ensure product descriptions, images, specifications, and pricing are accurate and current, but we do not guarantee that all content is error-free. Product images are for illustrative purposes and may not exactly reflect the item received. We reserve the right to correct inaccuracies at any time without prior notice.

Pricing Corrections

If a product is listed at an incorrect price due to a typographical or system error, we reserve the right to refuse or cancel affected orders, even if confirmed and paid. We will notify you and offer the option to cancel or proceed at the correct price.

Availability

Product availability is subject to change without notice, and we may limit quantities per customer or order. If a product becomes unavailable after your order is placed, we will notify you and offer an alternative or a full refund.

Orders & Payment

Order Acceptance

Placing an order is an offer to purchase, not a binding contract, until we confirm acceptance. An order confirmation email does not by itself constitute acceptance; when we send a shipment confirmation email and begin preparing your order for shipment. We may cancel an order prior to acceptance for reasons including pricing errors, suspected fraud, or product unavailability.

Payment Terms

Prices are listed in the currency shown on the website and are subject to change without notice. You confirm you are authorized to use the payment method provided. We accept PayPal and major credit/debit cards, processed through secure, PCI-DSS compliant gateways. We do not store full payment card information on our servers.

Intellectual Property

Copyright

All content on this website — text, graphics, logos, images, and software — is the property of Ningbo Silva Industrial Co., Ltd. or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. Content may not be reproduced, distributed, or exploited without our prior written consent.

Trademarks

All trademarks, service marks, and trade names displayed on the website belong to Ningbo Silva Industrial Co., Ltd. or their respective owners. No license to use any trademark is granted without prior written consent.

Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial purposes only. This license does not permit resale, data mining, or commercial exploitation of the website or its content, and is terminated by any unauthorized use.

User Accounts

Account Creation

To create an account, you must provide accurate and complete information and be at least 18 years old, or the age of majority in your jurisdiction. Providing false information may result in suspension or termination.

Account Security

• Use a strong, unique password and keep it confidential
• Do not share your account credentials with any third party
• Notify us immediately of any unauthorized use or suspected breach
• Log out after each session, especially on shared devices

Termination

We may suspend or terminate your account at any time, with or without notice, for violation of these terms, fraudulent activity, or non-compliance with applicable laws. You may also close your account at any time by contacting us.

Limitation of Liability & Disclaimers

To the fullest extent permitted by law, Ningbo Silva Industrial Co., Ltd., its affiliates, officers, and employees are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website.

The website and all products and services are provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not warrant the website will be uninterrupted, secure, or error-free.Nothing in these Terms limits any rights that cannot legally be excluded under applicable consumer protection laws.

Indemnification

You agree to indemnify, defend, and hold harmless Ningbo Silva Industrial Co., Ltd., its affiliates, officers, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable attorneys' fees) arising from your violation of these Terms, misuse of the website, or violation of any law or third-party right. This obligation survives termination of these Terms and your use of the website.

Termination of Access

We may terminate or suspend your access to the website at any time, with or without notice, for breach of these Terms, suspected fraud, or violation of applicable law. Provisions that by their nature should survive termination — including ownership, warranty disclaimers, indemnity, and limitation of liability — will remain in effect.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the People's Republic of China.

Nothing in these Terms limits any mandatory consumer rights under applicable local laws.

Modifications to These Terms

We may modify these Terms of Service at any time. If a revision is material, we will provide at least 30 days' notice before the new terms take effect. Continued use of the website after revisions become effective constitutes acceptance of the revised terms; if you do not agree, you must stop using the website.